We're currently taking a short break - orders made this week will be posted on Wednesday 6th and Friday 8th March. Thank you!

We're currently taking a short break - orders made this week will be posted on Wednesday 6th and Friday 8th March. Thank you!

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FAQ

Delivery time

For all orders received before 11am Monday to Friday, we aim to despatch the same day.

If you order at the weekend, we'll despatch your order on the next Monday.

Royal Mail collect your orders from us Monday to Friday - except for bank holidays!

We use Royal Mail 48 (Standard service, £1.49) and Royal Mail 24 (Express service, £2.49) - these services provide partial tracking.

They update once the item was delivered, or a delivery attempt has been made.

Special delivery guaranteed (£4.99) is fully tracked.

If you choose standard delivery, most orders arrive within two to four business days, but occasionally it can take longer. We use the RM48 service for standard delivery.

We use the RM24 service for the Express option. Again, most of the time these arrive within one business day, but can very occasionally take longer.

By and large, we see less delays with the Express RM24 service, and more delays with the standard RM48 service.

Please take the chance of a delay into account when you order, especially if it's needed for a specific date.

Sometimes delays in the postal network are posted on the Royal Mail website here.

Packaging

Yes, our packaging is recyclable, and also 100% recycled.

There's no Paraffle branding on our packaging, so it won't be obvious what it is when it arrives. Our company name is on the postage label, but it's quite small. Get in touch if you'd prefer even that not to be there!

Security

We use SSL encryption on our website - the industry standard for security. Payments made on our website are processed securely by Shopify, a platform trusted by some of the most well known brands in the world.

You also have the option of paying via Paypal, if you prefer that.

We're fully compliant with GDPR.

We only ask for the data we need to process your order.

Your data is stored securely on our Shopify platform, and access to it is restricted and controlled.

No copies of your data are made, nor do we sell it - we only sell what you see on the website!

At any point in the future, you have the ability to request a copy of your data and or request that we delete your data, and we'll fully comply. Just drop us an email.

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