Orders
We almost certainly do, but you can check and confirm by by using our order lookup tool (next FAQ!).
Sometimes our emails end up in spam boxes, so do check your spam if you haven't received any email from us.
You can check the current status of your order using our order lookup page here.
If you don't know your order number, select "Lookup with email only" on the order lookup page.
So long as your items are in the same condition you received them, then absolutely - just get in touch!
Materials
We ship all orders using 100% recycled mailers and envelopes, made in the UK.
Our kit boxes for our mini kits are made in the UK from an FSC mix sustainable cardboard, and printed using non toxic inks.
Our Kraft bags for our larger kits are made in the UK from 100% recycled kraft.
The fabric we use in our embroidery kits is 100% organic cotton grown and weaved in India by a family company. It's dyed responsibly by the same firm, using low impact dyes and processes that recycle the water used in the process.
Our cushions use this same fabric, and are sewn in Kerala by a women's co-operative.
Our Tote bags are 100% Organic and are Fair Wear.
Our Aida fabric is made in Germany by Zweitgart; they invented Aida way back in 1907 and have made it since then!
We use DMC Mouliné stranded cotton in all of our kits.
Some of our kits have metallic thread - where stranded metallic thread is included in your kit, it's DMC Mouliné Light Effects Stranded thread. If you have a kit with metallic thread that isn't stranded (i.e. one thread that doesn't separate) it's made by Au Ver à Soie.
Both DMC and Au Ver à Soie make their thread in France.
Shipping & Delivery
Once confirmed, we will dispatch your order as quickly as possible. If you place your order before 11am on a weekday, we'll aim to get it dispatched the same day. This isn't always possible, so if your order is particularly time sensitive, please drop us a note so we can prioritise it!
Please visit our shipping page here
Yes we do, we ship all international orders using Royal Mail International Tracked.